Privacy Policy
This privacy policy explains how Club de la Fortuna collects, uses, and protects personal information when you visit our website or engage with our services. It applies to all personal information collected through our website, over the phone, or in person at our venue. We are committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By using our website or providing personal information, you consent to the practices described in this policy.
Effective Date
This privacy policy is effective as of 7 September 2026. We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Information We Collect
We collect personal information that you provide directly to us, as well as information automatically collected through your use of our website.
- Information you provide: name, email address, phone number, postal address, and any other details you include when making a reservation, enquiry, or booking.
- Information collected automatically: IP address, browser type, device information, pages visited, and time spent on the site, collected via cookies and similar technologies.
- Sensitive information: we do not collect sensitive information such as health data or financial details unless you voluntarily provide it for a specific purpose, such as dietary requirements for an event.
How We Collect Information
We collect personal information through various channels when you interact with Club de la Fortuna.
Directly from you: when you make a reservation online, over the phone, or in person; when you subscribe to our newsletter; or when you contact us with an enquiry.
Automatically: through cookies and analytics tools when you browse our website.
From third parties: occasionally, we may receive information from booking platforms or event organisers if you have made a reservation through them.
Use of Personal Information
We use your personal information to provide and improve our services, communicate with you, and meet legal obligations.
- To process reservations, bookings, and enquiries.
- To send you confirmations, updates, and important information about your visit.
- To respond to your questions and provide customer support.
- To send marketing communications, if you have opted in to receive them. You can opt out at any time.
- To improve our website, services, and customer experience through analytics.
- To comply with legal and regulatory requirements.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep the information confidential.
Service providers: such as website hosting, email delivery, and analytics providers.
Legal requirements: we may disclose information if required by law, regulation, or legal process.
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure socket layer (SSL) technology to encrypt data transmitted through our website. Access to personal information is restricted to authorised personnel who need it to perform their duties. We regularly review our security practices and update them as necessary.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Reservation and booking information is typically kept for a reasonable period to manage our business operations. Marketing preferences are retained until you unsubscribe or request deletion. When information is no longer needed, we securely destroy or de-identify it.
Your Rights
You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies.
- You may request access by contacting us using the details below.
- We will respond to your request within a reasonable timeframe, usually within 30 days.
- If we refuse access, we will provide reasons for the refusal.
- You may also request that we delete your personal information, subject to legal requirements.
Contact Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us.
Phone: (07) 5550 4826
Email: [email protected]
Address: 1 Eagle Street, Brisbane, Australia